30 Jan
Posted by Shobhit Prabhakar as General
The Southwest Airways Christmas meltdown of 2017 became as soon as an huge embarrassment for the airline and a important danger for customers. Thousands of purchasers had been stranded after a vitality outage induced the airline to ground all flights at their largest hub, Sky Harbor Worldwide Airport in Phoenix, on the evening of December 18th. A total bunch of flights had been cancelled and hundreds of passengers all of sudden realized themselves stuck in the airport, without a files about what to attach subsequent.
There are a variety of theories about what induced the Christmas meltdown. These are some of essentially the most plausible:
The meltdown ended in widespread outrage from prospects and ended in the airline to field a public apology. The airline also offered various sorts of compensation, including refunds for cancelled flights and vouchers for future flights. Within the cease, the meltdown label Southwest Airways an estimated $15-25 million in misplaced set sales.
The meltdown became as soon as a stark reminder that even the principle and most reputable airlines are liable to scheme failures. Southwest Airways has taken steps to create optimistic such an incident doesn’t happen all yet again, including revamping its computer systems, investing in better customer provider, and offering particular incentives to prospects tormented by the meltdown.
Within the kill, the meltdown serves as a cautionary myth for airlines: customer skills is serious for success. In characterize to contend with away from identical meltdowns in the lengthy bustle, airlines must make investments in customer provider and create optimistic their computer systems are as much as the assignment of handling excessive customer ask.
RSS feed for comments on this post · TrackBack URI
Leave a reply